Common Questions about Vacation Rental Homes

FAQ's

Q: Will my vacation rental be clean according to certain guidelines?

A:  We're going above and beyond to support your health and safety with our Premium Clean program. These expanded housekeeping measures meet or exceed CDC recommendations and align with guidance from hospitality industry experts.  Professional, trained housekeepers follow a comprehensive cleaning procedure after every stay, including sanitizing and disinfecting for your protection.

Q:  Do I get to choose the exact home I will be staying in?

A:  The properties you see on the website are the specific ones you will stay in. We feel this is best way to ensure your complete satisfaction with the home. Keep in mind, some complexes assign units at checkin and that information will be noted in the description.

Q:  How do I check-in?

A:  At least 48-hours prior to your arrival you will be sent all pertinent information regarding your accomodations which includes where to pickup your keys.

Q:  How close are we to the ski area?

A: Most of our ski properties are in resort communities designed for vacation use and are located either on the ski mountain (ski-in ski-out), walking distance, or a short 5-10 minute shuttle ride to the Resort's skier dropoff area. We also have homes on golf courses and lakes.

Q: Can I book a ski package and other services through Gondola Resorts?

A: Yes!  It's the best way to save time and money.  Gondola Resorts offers complete trip planning.  In addition to lodging, you can book ski rentals, lessons, airport transfers, rental cars, grocery delivery, activities, restaurant reservations and more.  You will be provided a personal concierge to help with your entire trip.

Q:  Are there restaurants and shopping near the homes?

A:  Yes, shopping and restaurants are located close to all of our vacation rentals. You will also have a choice of restaurants that deliver.

Q:  Do I need to clean the home?

A:  No, You are our guest, and all the homes are professionally cleaned and inspected prior to your arrival. There is a mop, vacuum, broom, washing machine/dryer (select units), dishwasher and dust pan in the home in case of a need to do a quick touch on your stay. If you would like a mid-week or daily maid service please call our concierge staff for details.

Q:  Do I need to bring towels and linens to the home?

A:  We provide you with the linens and towels. Each home has two sets of linens for each bed and ample towels. You may wish to bring beach towels if you are taking a day trip to the beach.

Q:  Are the condos non-smoking?

A:  Yes, all are non-smoking which is strictly enforced. Guests are permitted to smoke on the patio area outside at some properties.

Q:   Do you allow pets?

A:  We have pet-friendly vacation rentals available. Call for availability.

Q:  What do we need to do at check out time?

A:  We ask that you check out by 10:00am, take the trash out, start the dishwasher, set the thermostat to 69 degrees, lock up, and place the keys on the kitchen table. 

Q:  If I have a problem with the home what do I do?

A:  We are always here to insure you have a wonderful stay with us. We have a toll free 24- hour emergency number to call us in the very rare event you need us right away. This is why more and more people are choosing to stay in a vacation rental home while in Keystone. You have the privacy and luxury of a home with the service and amenities of a resort.

Q: How do I know I'm getting a good unit?

A: Gondola Resorts provides very detailed photos, maps, room inventory, information and guest book comments about the actual unit you will be renting. Rent from others, and you may get the next condo on the list. Want to make sure you’re getting a good unit, see it online with complete photos.

Q: What’s included?

A: Our condos come fully furnished with everything from a microwave, two or more TV’s, a VCR, a DVD player, linens and towels, dishes, pots and pans (right down to the corkscrew) and hair dryers.  We sweat the details and start you out with supplies like shampoo, conditioner, Kleenex, paper towels, dishwasher detergent, soaps, trash bags, etc.  We provide everything you expect from a fine hotel.  

Most TV's are on the resort cable system and have over 50 channels including HBO and Disney Channel. Local and 1-800 number calls are free and there is free high speed internet (wired and wireless) in MOST units.  Condos and Town homes also come with free parking for one vehicle close to your condo and free parking for additional vehicles in other lots within the resort. Homes have parking for 2 in a garage, and parking for up to two more vehicles in the driveway.Most units also include a ski locker (usually on the ground floor) so you don't need to take up condo space with all your heavy, bulky and wet skis, boards etc.Many SkyRun units also contain upgrades like Video Games, home theaters, CD stereos, etc.  One unit even has a full electronic keyboard!  See individual listings for the upgrades that are included. 

Q: Am I going to get a good deal?

A: Our rates are generally very competitive with internet prices.  However, you receive so much more by booking directly with Gondola Resorts.  In addition, we also give you locals-only tips on where to get a great deals on numerous other services.

Q: What is travel insurance for?  

A: Gondola Resorts and all condos at the resorts are typically non-refundable for any reason including death in the family, injury, or simply the inability to get here due to closed roads or airports.  Travel insurance insures you against anything other than simply a change of mind and will provide you a refund for travel delays, needing to leave early, or not being able to get here at all.  If you buy travel insurance with your condo, the amount of the condo can be claimed from the insurance company.

For 7.3% extra, a travel insurance policy from Rental Guradian will protect your entire partys' vacation investment if you are forced to cancel, interrupt, or delay your trip due to weather, illnes, injury, or any other covered reason.  This policy also includes very important baggage and medical protection.  

To make a claim, or if you have additional questions, or to request a detailed description of coverage, call Rental Guardian directly at 1-866-885-5550 and refer to product number 100. 

Q: How do I rent a unit?  What are the deposit and payment terms?

A: You can rent any of our condos by booking directly with an agent at 888-295-2468.   

When you book, 50% is charged as a non-refundable deposit when you book your unit because you are holding a specific room that other people will be unable to book after you hold it.   45 days before your arrival, the remainder of your rent is due and becomes non-refundable if you need to cancel for any reason (see travel insurance above for exceptions!).  We will charge the credit card we have on file automatically for your remainder.  

You have 24 hours after booking to cancel without penalty.  Afterwards, your full payment is non-refundable.

Q: How do I check in?

A: Gondola Resorts has welcome centers at all of our resort locations.  We will send you detailed arrival instructions with maps after you book a reservation.  If you will be arriving late (7pm in the winter, 5pm in the summer), we have a lockbox you will be directed to.  The combination for the lockbox is in your confirmation letter or call us if you will be late and we'll provide it.

Q: How many people can stay in a unit?

A: Each unit will  generally sleep 2 in each bedroom and 2 on a sleeper-sofa in the living room.  Many units also have extra beds (trudle, extra double beds, murphy beds, etc).  Check each unit for details.

Q:  What are the rules?

A: No smoking, including on the balconies.  Pets are welcome only in assigned units.  No house parties where more than the number of people the condo sleeps are in the condo at any time.  Quiet time typically begins at 10:00pm. 

Q: How is renting from Gondola Resorts different from renting from others?

A: One main difference is the customer service and expertise .  Our agents live at the resorts and understand what is required to achieve your vacation objectives. We offer competitive, all-incluisve vacation packages that will save you money, not to mention the time you save by booking at one location.  We're Colorado experts and strive to craft the perfect vacation for all of our guests, which sets us apart from others.

Q: How is renting from Gondola Resorts different from renting directly from the Owner of the Condo?

A: All of the condos and homes that Gondola Resorts represents are owned by private owners.   What that means for you is that you have one point of contact that you can trust with your credit card information, and trust to be there for you if and when you need us.   

Q: Can I get a copy of your Terms & Conditions in PDF format?

1. Yes. Under "Company Info" on our website, you can download a PDF version of our Terms & Conditions.